Legal

Privacy Policy

Last updated: [insert date before publishing]

Draft notice: This is a general-purpose privacy policy template appropriate for a website that collects contact and enquiry details. It has not been reviewed by a lawyer. Before publishing, confirm it accurately reflects what ChoiceLoans actually does with enquiry data (including whether enquiries are shared with lenders or brokers), and update the ABN, entity name and contact details below.

1. Who we are

ChoiceLoans (choiceloans.com.au) provides general information to help Australians compare property finance and asset finance options. This policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information we collect

When you submit an enquiry through our contact form, we collect the information you provide, which may include your name, phone number, email address, the type of loan you are enquiring about, and any details you include in your message. We do not ask for sensitive financial documents, passwords, or identity documents through the website, and you should not include these in your enquiry.

We may also automatically collect limited technical information, such as general location, browser type and how you interact with the website, to help us understand site usage and improve the experience.

3. How we use your information

We use the information you provide to respond to your enquiry, direct it to an appropriate lending pathway, and, where relevant, share your enquiry details with a lender, broker or finance partner so they can follow up with you directly. We may also use your information to improve our website and services.

4. Disclosure of information

We may disclose your information to third parties for the purpose of progressing your enquiry, such as lenders, mortgage brokers or finance partners you have expressed interest in being connected with. We do not sell personal information to third parties for unrelated marketing purposes.

5. Data security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Access and correction

You can request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below.

7. Complaints

If you have concerns about how we have handled your personal information, please see our Complaints Process page. You may also contact the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response.

8. Contact us

For any privacy-related questions, contact us at enquiries@choiceloans.com.au or 1300 000 000.